FAQ

❓ Frequently Asked Questions (FAQ)

At Furever Family, we know you may have questions before or after placing your order. Below are answers to our most common inquiries.

🖼️ What kind of pet photos should I upload?

We recommend uploading a high-resolution, well-lit photo of your pet, preferably front-facing and with the full face in frame. Avoid blurry or dark photos for best results.

🧵 How are the pillows made?

Each pillow is carefully printed using your custom pet photo and professionally sewn with soft, durable fabric. Our skilled team ensures every piece is crafted with care and love.

⏱️ How long does production take?

Production typically takes 1–3 business days. Once ready, your custom pillow will be shipped and you'll receive tracking information by email.

🚚 How long does shipping take?

USA: 5–7 business days
Europe: 10–15 business days
Other Countries: 2–4 weeks depending on destination

📦 Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States and Europe.

🔁 Can I return or cancel my order?

Since each item is custom-made, we only accept returns or issue refunds in the case of defects or shipping damage. Cancellations must be requested within 12 hours of ordering.

💌 What if I entered the wrong address?

Please contact us immediately if you need to correct your shipping address. Once the order ships, we are unable to change the delivery destination.

🛠️ What if there’s a problem with my order?

If your item arrives damaged or incorrect, please reach out within 7 days of delivery with photos, and we’ll resolve the issue promptly.

📬 How can I contact customer support?

Our support team is happy to help! Email us anytime, and we’ll respond within 24–48 hours on business days.

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✉️ Email: Furever-Family@hotmail.com
☎️ Phone: +1 971-910-9022
📍 Address: 11103 PONDEROSA LN, LAKELAND, FL 33809