Help Center

🆘 Help Center

Welcome to the Furever Family Help Center. We’re here to ensure your shopping experience is smooth, clear, and worry-free. Below you’ll find answers to the most frequently asked questions. If you still need assistance, don’t hesitate to reach out!

🛒 Placing an Order

To place an order, simply choose your favorite pillow style, upload a clear photo of your pet, and complete checkout. All customizations are done by our talented design team to ensure a perfect portrait pillow for you!

⏳ Order Processing Time

We typically process all orders within 1–3 business days (excluding weekends and holidays). You will receive an order confirmation email followed by a shipping confirmation with tracking.

🚚 Shipping & Delivery

We offer free shipping to the USA and Europe. Delivery times vary based on location. Visit our Shipping Info page for more detailed information.

🔁 Returns & Refunds

Due to the customized nature of our pillows, we are unable to offer returns unless your item arrives damaged or incorrect. If you experience any issues, please contact us within 7 days of delivery.

🎨 Photo Guidelines

For best results, upload a high-quality photo of your pet—clear lighting, front-facing, and without major obstructions. Our artists use your photo as the base for your custom pillow design.

🔍 Track My Order

Once your order is shipped, you will receive a tracking number by email. You can monitor the status using the carrier’s tracking tool. Please allow up to 48 hours for tracking to update.

📬 Contact Customer Support

Still have questions? Our friendly support team is happy to help. Reach out via email or phone—we'll do our best to respond within 24–48 hours.

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✉️ Email: Furever-Family@hotmail.com
☎️ Phone: +1 971-910-9022
📍 Address: 11103 PONDEROSA LN, LAKELAND, FL 33809