Store Policy
🛍️ Store Policy
Welcome to Furever Family, operated by FUREVER FAMILY FARM, INC. We value your trust and aim to ensure a delightful experience with our custom pet portrait pillows. Please take a moment to review our store policies below.
📦 Order Processing
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. Once your order is ready, you’ll receive a confirmation email with tracking details.
🚚 Shipping Policy
We offer free shipping within the USA and Europe. Estimated delivery time is:
- USA: 5–7 business days
- Europe: 10–15 business days
- Other countries: Varies based on destination and carrier
💳 Payment Policy
We accept secure payments via major credit cards, PayPal, and Shopify Payments. All transactions are encrypted and safe. Orders must be paid in full before they are processed and shipped.
🔁 Return & Refund Policy
Due to the customized nature of our products, we do not accept returns or offer refunds unless the item arrives damaged or defective.
If there is an issue with your order, please contact us within 7 days of delivery with photos of the issue. We’ll be happy to assist with a resolution.
📸 Custom Artwork Disclaimer
All pet pillows are made based on the photo you provide. Please ensure your uploaded photo is clear and high-resolution. By placing your order, you agree that our designers may slightly adjust images for best printing quality.
🔐 Privacy Policy
Your personal information is kept confidential and used solely to fulfill your orders and improve your shopping experience. We never sell or share your data with third parties without your consent. Please refer to our Privacy Policy for more details.
📮 Shipping to P.O. Boxes
We do our best to ship to P.O. Boxes where possible. However, certain carriers may restrict this option. If you have special delivery needs, please reach out to our support team before placing an order.
📅 Policy Updates
We reserve the right to update our store policies as needed. Please refer to this page periodically to stay informed of any changes.
✉️ Email: Furever-Family@hotmail.com
☎️ Phone: +1 971-910-9022
📍 Address: 11103 PONDEROSA LN, LAKELAND, FL 33809